FAQs

Do you ship overseas?

At the moment we only ship around New Zealand

Can I send your products overseas myself?

Yes you can but you can no longer post essential oil overseas and will have to use a currier, this can be expensive and you will be required to meet their strict rules

What are your shipping and handling rates?

Shipping and Handling rates are currently set at $8 plus $2 per item.

Do you have a physical shop?

No, other than this website you can buy our products at our stall at The Nelson Saturday morning market , the Motueka Sunday morning market and now at the Wednesday Nelson farmers market.

Can I visit your Farm?

Unfortunately not due to the fact that we live on a private road shared with other people. So out of respect to our neighbors we ask you not to come and visit our farm.‍ ‍

What’s the deal with your packaging?

Most of our packaging is what we call Second Life, where we like to reuse as much of the packaging that we receive from our suppliers again to cut down on our waste

I’m having problems ordering from your website.

If you are having any issues please contact us at mouterelavender@gmail.com